Close
A sales CRM with calling, texting and email built in, for small teams that sell by phone.
Best for small sales teams that make a lot of calls
Facts checked November 4, 2026 · First written by Mutuo Mbilla
The short answer
Close puts calling, SMS and email inside the CRM, so a rep can work through a list of leads and log every call without leaving the app. Its AI assistant, Chloe, summarizes calls, drafts follow-ups and points out deals that have gone quiet. Automated workflows and the power dialer start on Growth at $99 a user a month billed yearly, so the cheaper plans suit teams that only need a shared pipeline and inbox. Calls and texts are billed on top at cost, and there is no free plan.
Choose it if
- Your reps spend most of the day on the phone and you want calls dialed, recorded and logged in the CRM
- You want calls, texts and emails with each lead on one timeline
- You want AI notes and summaries of every call and meeting without typing them up
- You sell alone and want a full sales CRM for one person from $9 a month billed yearly
- You want desktop apps for Mac and Windows plus mobile apps for iPhone and Android
Skip it if
- You want a free plan; Close only offers a 14-day trial
- You need automated follow-up sequences on a small budget, since workflows start on Growth at $99 a user a month billed yearly
- Your team rarely makes calls; Pipedrive or Freshsales cost less for an email-and-pipeline CRM
- You want marketing email, landing pages and sales on one account; HubSpot covers both sides
- You want help by phone or live chat, because Close's help center lists email support only
Main features
Built-in calling and SMS
Reps call and text leads from inside Close, and each call, text and email lands on the lead's timeline. Phone numbers and call minutes are billed at cost.
Power and predictive dialers
Open a saved list of leads and Close dials through it, connecting the rep when someone answers. The power dialer comes with Growth; the predictive dialer, which dials several numbers at once, comes with Scale.
Chloe, the AI assistant
Chloe answers questions about your pipeline from your own Close data, summarizes past calls, drafts follow-up emails for you to review and flags deals with no recent contact. Each plan includes a monthly allowance of AI credits.
AI notes on calls and meetings
Close writes notes on what was said in each call and meeting, so reps can move to the next call instead of typing up the last one.
Workflows
Set up follow-up that runs on its own, such as an email first, a text a few days later and then a call task for the rep. Workflows are on Growth and Scale only.
Shared inbox and task list
Every plan except Solo gives the team one inbox for replies and one list of what to do next, so leads don't wait while a rep is out.
Pipeline view
Deals sit by stage with their value, and Close suggests a next step on each one.
Desktop and mobile apps
Close has desktop apps for Mac and Windows and mobile apps for iPhone and Android, which can make and take calls and texts on the go.
Integrations
More than 100 apps connect directly, including Gmail, Microsoft 365, Zoom, Calendly, HubSpot and Gong, and Zapier links Close to thousands more.
Pricing
US dollar prices from close.com, checked November 4, 2026. The page's own price data labels the lower price for each plan as billed annually. Calls and texts are billed at cost on top (outbound calls about $0.02 a minute, phone numbers from about $1 a month). Call Assistant is $50 a month per organization plus $0.02 a minute, and extra organizations are $50 a month each. Close offers a 30-day money-back guarantee after you buy.
Solo
$9 / month billed yearly, or $19 billed monthly
1 user and up to 10,000 leads, Chloe and AI features with 500 AI credits a month, no workflows
Essentials
$35 / user a month billed yearly, or $49 billed monthly
Unlimited contacts and leads, team collaboration, built-in forms, email, calling and SMS, a shared inbox and task list, 1,000 AI credits a user
Growth
$99 / user a month billed yearly, or $109 billed monthly
Everything in Essentials plus automated workflows, Chloe inside workflows, a power dialer, custom activities and bulk email, 1,500 AI credits a user
Scale
$139 / user a month billed yearly, or $149 billed monthly
Everything in Growth plus role-based permissions, lead visibility rules, a predictive dialer, unlimited call recording storage and live call coaching, 2,000 AI credits a user
Custom
By quote
For larger or more complex sales teams, after a demo
Reviews
Write a reviewNo reviews yet. If you use Close, yours would be the first.
Alternatives to Close
| Product | Choose it instead if | Starts at |
|---|---|---|
| Pipedrive | You want a visual deal pipeline for a team that sells more by email and meetings than by phone | |
| Platformly | You want the best for tying every email, link and sale together | |
| Freshsales | You want a CRM with phone and chat for less, from $9 a user a month billed yearly | $9 a user a month, bille... |
| HubSpot | You want to start on a free CRM and add marketing email and forms on the same records | Free |
| Salesforce | You want the best for companies whose sales teams already run on Salesforce CRM | Free (Free Suite, 2 user... |
| Salesflare | You want a CRM that fills in contacts from your email and calendar instead of a phone-first tool | $29 a user a month, bill... |
Questions people ask
How much does Close cost?
As of November 4, 2026, Solo costs $9 a month billed yearly or $19 monthly, for one user. Team plans are priced per user: Essentials $35, Growth $99 and Scale $139 a month billed yearly, or $49, $109 and $149 billed monthly. Calls and texts are charged on top at cost.
Does Close have a free plan?
No. Close offers a 14-day free trial with no credit card, and the trial includes $5 of calling and enrichment credits. If you don't pick a plan, the account pauses and your data is kept for a limited time before it is deleted.
Can I make phone calls from Close?
Yes. Calling and SMS are included on every plan, and you pay for minutes and numbers at cost: outbound calls run about $0.02 a minute and numbers start at about $1 a month. Growth adds a power dialer and Scale adds a predictive dialer and live call coaching.
Which Close plan includes workflows?
Growth and Scale. Solo and Essentials don't include automated workflows, so if you want follow-up emails, texts and call tasks to go out on a schedule, budget for Growth at $99 a user a month billed yearly.
What is Chloe in Close?
Chloe is Close's AI assistant. It answers questions about your pipeline, summarizes calls and meetings, drafts follow-up emails for review and points out deals that need attention. Each plan includes AI credits each month, from 500 a user on Solo to 2,000 on Scale, and credits don't roll over.
Is Close good for a one-person business?
Yes, if you sell by phone or email. The Solo plan covers one user with up to 10,000 leads for $9 a month billed yearly, and includes Chloe. It leaves out workflows, so follow-up stays manual until you move to Growth.
Close or Pipedrive: which is better?
Pick Close if your team lives on the phone, because calling, texting and dialers are part of the product. Pipedrive suits teams that mostly manage deals by email and meetings and want a visual pipeline at a lower price.
Sources we checked 10
- close.com/pricing for plan prices, seats, AI credits, plan features, trial, add-on and calling costs, billing terms, money-back guarantee, integrations count, mobile apps; structured data labels $9, $35, $99 and $139 as per user a month billed annually checked November 4, 2026
- close.com/pricing.md for Solo lead limit, what happens after the trial, plan details checked November 4, 2026
- close.com for calling through Smart Views, AI notes, Chloe, workflows, pipeline view checked November 4, 2026
- close.com/about for founded 2013, fully remote team checked November 4, 2026
- close.com/integrations for named integrations (Gmail, Microsoft 365, Zoom, Calendly, HubSpot, Gong, Zapier) checked November 4, 2026
- help.close.com for email support channel checked November 4, 2026
- help.close.com/docs/desktop-app for desktop app for Mac and Windows checked November 4, 2026
- freshworks.com/crm/pricing for Freshsales Growth from $9 a user a month billed yearly, phone and chat included checked November 4, 2026
- salesflare.com for Salesflare fills in contacts from inbox, signatures, websites and calendar checked November 4, 2026
- hubspot.com/pricing/crm for HubSpot free CRM checked November 4, 2026