Freshsales
Free trialA sales CRM with built-in calling, email and website chat for small and midsize sales teams.
Best for small and midsize sales teams that want calling, email and chat inside the CRM at a low per-user price
Facts checked November 4, 2026 · First written by Mutuo Mbilla
The short answer
Freshsales suits sales teams that want phone, email and website chat in the same place as their contacts and deals. The Growth plan costs $9 a user a month billed yearly and already includes a built-in dialer, a chat widget, Kanban pipelines and the mobile app. Several features sit on higher plans: AI contact scoring, sales sequences and multiple pipelines need Pro at $39, and custom modules, forecasting and a sandbox need Enterprise at $59. Calls run on phone credits you buy separately, and the AI chatbot is billed per session once the first 500 are used.
Choose it if
- You want to call, email and chat with leads without leaving the CRM: even Growth includes a built-in phone dialer, a website chat widget and email sync
- You need a paid CRM on a tight budget: Growth is $9 a user a month billed yearly, or $11 billed monthly
- Your support team already works in Freshdesk and you want two-way contact sync so salespeople can see a customer's open tickets
- You want AI to rank leads and flag deals at risk without buying another tool: Pro includes Freddy AI contact scoring and deal insights
- Your reps sell in the field and need a phone app that works offline, checks them in at meetings and records voice notes
Skip it if
- You need a help desk with tickets for customer support. Freshsales is a sales CRM; Freshworks sells Freshdesk for support
- You want a free CRM for a small team. The Freshsales pricing page lists no free plan, while Zoho CRM has a free edition for 3 users and HubSpot has free tools for 2
- You run several sales processes but can only afford the entry plan. Multiple pipelines, sales sequences and territory management start on Pro at $39 a user a month billed yearly
- You need your own record types, such as projects or properties. Custom modules (up to 10) are Enterprise only, at $59 a user a month billed yearly
- You want email campaigns, landing pages and social media posts from the same vendor. Freshsales Suite adds those; Freshsales on its own leaves them out
Main features
Built-in phone
Every plan has a phone dialer inside the CRM. Freshworks lists local and toll-free numbers in many countries, call recording, prerecorded voicemail drops and caller queues among its phone features, and Pro lets you bring your own carrier.
Website chat and messaging
Add a chat widget to your site and answer visitors from the CRM, with saved replies and rules that hand each chat to the right person. Facebook and WhatsApp messages can arrive in the same widget.
Freddy AI scoring and deal insights
On Pro, Freddy AI scores each contact from their details and behavior and marks deals as likely to close, trending, at risk or gone cold, with a suggested next step. Enterprise adds forecast suggestions for which deals to commit.
Sales sequences
From Pro, set up a series of emails, calls and SMS steps that run on their own to follow up with contacts. Freshworks' help center puts the sequence email limit at 1,000 a day per active user on Pro and 2,000 on Enterprise when you send through Freshsales' own mail server.
Pipelines with deal ageing
Move deals through stages in a Kanban, timeline or funnel view, and set a deal age so deals that have stalled stand out. Growth has one pipeline; Pro lets you run several.
Workflows
Basic workflows on Growth create tasks, update records and email reminders to the deal owner. Advanced workflows on Pro can also email and text contacts and run on a daily, weekly or monthly schedule.
Mobile app for field sales
The iOS and Android apps let reps add and view records offline, check in at a meeting location, record voice notes and get Google Maps directions to a contact. The Android app logs calls on its own, and the iOS app shows caller ID with the contact's account.
Custom modules
Enterprise lets you add up to 10 modules of your own, such as projects or properties, each with its own workflows. A sandbox lets you test changes before they reach your live account.
Moving in from another CRM
Freshworks offers one-click migration from Salesforce, Zoho and other CRMs, plus CSV and Excel imports. Exports are limited to once a day.
Freshdesk sync
If your support team uses Freshdesk, a two-way contact sync shows each customer's tickets in Freshsales so salespeople can add notes and follow open issues.
Pricing
US dollar prices per user, checked November 4, 2026 on Freshworks' pricing page. Two add-ons work on every plan: branded documents (quotes, invoices and contracts) at $19 a user a month, and the Freddy AI Agent chatbot at $49 per 100 sessions. Each paid account gets 500 chatbot sessions once. Calls use phone credits bought separately. Freshsales Suite lists the same per-user prices with 500 marketing contacts and adds landing pages, social media campaigns and SMS and WhatsApp messaging.
Growth
$9 a user billed yearly ($11 billed monthly) / month
Kanban views for contacts, accounts and deals, lifecycle stages, built-in chat, email and phone, email templates, custom fields, basic workflows, Slack collaboration, product catalog, ready-made reports, 1 CPQ license, mobile app, 24x5 support
Pro
$39 a user billed yearly ($47 billed monthly) / month
Everything in Growth, plus Freddy AI contact scoring, deal insights and email writing, sales sequences, multiple pipelines, territory management, auto-assignment rules, account hierarchy, custom sales activities, advanced workflows, custom reports, bring your own phone carrier
Enterprise
$59 a user billed yearly ($71 billed monthly) / month
Everything in Pro, plus up to 10 custom modules with their own workflows, Freddy AI forecasting insights, field-level permissions, a sandbox and audit logs
Reviews
Write a reviewNo reviews yet. If you use Freshsales, yours would be the first.
Alternatives to Freshsales
| Product | Choose it instead if | Starts at |
|---|---|---|
| Zoho CRM | You want a free edition for up to 3 users and are willing to spend time on setup and customization | Free for up to 3 users |
| HubSpot | You want marketing, sales and service tools on one CRM and would like to start on free tools | Free |
| Pipedrive | You want a simple stage-by-stage pipeline your reps will keep up to date, with an AI assistant on every plan | |
| Close | Your team spends most of the day on the phone and wants calling, SMS and email built around working through lead lists | $9 a month for one user,... |
| Platformly | You want email automations, a CRM pipeline and each sale tied back to the email, link or source that brought it, in one account |
Questions people ask
Does Freshsales have a free plan?
The Freshsales pricing page lists only paid plans (Growth, Pro and Enterprise) and a 21-day free trial with no credit card required. A Freshworks help article last updated in February 2024 describes a Free plan for up to 3 users that you can switch to from your billing settings, but the current pricing page doesn't show it. Ask Freshworks before you plan around it.
How much does Freshsales cost?
Growth costs $9 a user a month billed yearly or $11 billed monthly. Pro is $39 or $47, and Enterprise is $59 or $71. Branded documents cost $19 a user a month extra, and the Freddy AI chatbot costs $49 per 100 sessions after the first 500. Prices were checked on November 4, 2026.
What happens when the Freshsales trial ends?
The trial gives you the full CRM for 21 days, and Freshworks emails you when it expires. To keep going you pick a plan and pay by card. If you don't, Freshworks suspends the account.
What is the difference between Freshsales and Freshsales Suite?
Freshsales is the sales CRM on its own. Freshsales Suite adds marketing tools, including landing pages, social media campaigns and email, SMS and WhatsApp messaging, and lists the same per-user prices with 500 marketing contacts included. Pick the Suite if you want marketing and sales on one contact record.
Is Freshworks CRM the same as Freshsales?
Yes. Freshworks sold the product as Freshworks CRM for a while, and it is now sold as Freshsales again. Its help center still keeps articles on the difference between the two names for older accounts.
Can you make phone calls from Freshsales?
Yes. Every plan includes a built-in phone, and Freshworks lists local and toll-free numbers, call recording, voicemail drop and call queues among its phone features. Calls use phone credits that you buy separately, and Pro lets you connect your own carrier.
How do Freddy AI chatbot sessions work?
A session is one visitor talking to a bot. On chat, everything a visitor says to the bot in one day counts as one session. Each paid account gets 500 sessions once, and after that you buy more at $49 per 100. Agent-facing AI features, such as contact scoring, don't use sessions.
Sources we checked 9
- freshworks.com/crm/pricing for plans, US dollar prices monthly and yearly, plan features, add-ons, trial terms, chatbot sessions, payment checked November 4, 2026
- freshworks.com/crm/pricing-compare for feature details: phone, chat, Freddy AI, workflows, mobile app, migration, export limit, support hours checked November 4, 2026
- freshworks.com/crm/sales for product overview, 21-day trial with no credit card required checked November 4, 2026
- freshworks.com/crm/features for Marketplace integrations count, API and webhooks, Freshdesk sync, mobile features checked November 4, 2026
- freshworks.com/crm/suite/pricing for Freshsales Suite prices and marketing features checked November 4, 2026
- crmsupport.freshworks.com/support/solutions/articles/50000002465-how-to-activate-the-free-plan for Free plan for 3 users described in a February 2024 help article checked November 4, 2026
- crmsupport.freshworks.com/support/solutions/articles/50000002159-what-is-the-sales-email-limit-for-an-account-per-day-based-on-their-plans- for daily sales sequence email limits per plan checked November 4, 2026
- freshworks.com/privacy for company name and San Mateo, California business address checked November 4, 2026
- freshworks.com/company/about for company background checked November 4, 2026