The best WooCommerce CRM software of 2026

Platformly's WooCommerce plugin brings your store's orders into the same account as your contacts, emails and tracking links. Each order lands on the customer's record and is credited to the email, link or traffic source that brought the buyer in. You can compare that credit under five attribution models, and the reports add revenue per subscriber and the value of a new lead, so a store that runs ads, a newsletter and partner links can see which of them earned its money.

Purchases, clicks, tags and page visits can all start visual automation flows with waits and conditions, so a first order can open a welcome series and a repeat order can move the buyer into a segment of regulars. The CRM side covers segments, custom fields, lead scoring and sales pipelines with deals, stages and reminders, which helps a store that also handles wholesale quotes. Texts go out through your own Twilio or Vonage account, and a shared inbox keeps email, chat and SMS replies together.

Platformly also has a Shopify app and imports sales from Stripe and Paddle, which matters if you sell through more than one checkout.

Choose it if you want to know which campaign paid for each order. If you want customer data to stay in your WordPress database, FluentCRM or Jetpack CRM fit better, and Klaviyo is built more tightly around browse and cart events.

FluentCRM is a plugin from WPManageNinja, so your contacts, campaigns and automations live in your own WordPress database instead of a separate SaaS account. The free version on WordPress.org has no cap on contacts or emails and can import your existing WooCommerce customers, which makes it an easy place to start.

The WooCommerce features that matter for a store sit in Pro. The contact profile shows purchase history, and automations can start when an order moves to processing, completed or refunded, or when its status changes. Automations can also change an order's status, add an order note or create a coupon, and Pro includes abandoned cart emails for WooCommerce and segments built on purchased products and lifetime value. If you sell subscriptions, there are triggers for WooCommerce Subscriptions renewals and failed payments too.

Pro is priced by site, not by list size: $129 a year for one site, $249 for five and $499 for fifty, with a 20% first-year discount showing on November 4, 2026 and a 14-day refund window. The catch is sending. FluentCRM sends through your site's email setup, so you need a delivery service such as Amazon SES, and that service bills you separately. You also carry the load on your own hosting.

Choose it if you are comfortable running a mail service and want one flat yearly price however big your list grows. Skip it if you want a hosted tool that handles deliverability for you.

Jetpack CRM is another plugin that runs inside WordPress, but it leans toward record keeping more than email marketing. Its built-in WooSync module imports your WooCommerce customers and orders, so each contact shows what that person bought, and you can build segments from purchase history. It can pull several WooCommerce stores into one CRM, which helps if you run more than one shop.

Every plan includes contact and company records, a sales funnel view, transaction tracking, invoicing and payments, and API access. Jetpack says you can connect a WooCommerce store for free, and the core plugin is a free download with support through the WordPress.org forum.

The paid bundles add extensions. Freelancer costs $11 a month billed yearly and adds four of them, including Invoicing Pro and Stripe and PayPal sync. Entrepreneur costs $17 a month billed yearly and includes all 30-plus extensions with priority support. Both are single-site licenses, and a 10-site Reseller license lets agencies rebrand the CRM. Every purchase has a 14-day money-back guarantee.

What you won't find is the deep email automation that FluentCRM, Klaviyo or Omnisend offer. Choose Jetpack CRM if you want a tidy customer file with order history and invoices for very little money. Skip it if your growth plan depends on abandoned cart and win-back emails.

HubSpot makes sense when people on your team sell as well as your checkout. Wholesale accounts, quotes for large orders and B2B buyers all need a deal pipeline, and HubSpot's free CRM gives two users contact records, deals and the full email history at no cost, up to 1,000 contacts.

The usual way to connect a store is the free HubSpot for WooCommerce plugin from MakeWebBetter, a HubSpot partner. It sends WooCommerce customers to HubSpot, turns orders into deals and lets you map each order status to a stage in a pipeline you choose. It also tracks abandoned carts so you can follow up. On the free HubSpot plan it syncs product name, image, price and description; SKU and image URL need Marketing Hub Professional or Enterprise. MakeWebBetter also sells add-ons, including one for WooCommerce's High-Performance Order Storage, so check which your store needs before you rely on the free version.

When you outgrow the free plan, Starter lists at $20 a seat a month. On November 4, 2026 HubSpot was offering new customers $7 a seat a month paid yearly, or $10 month to month, so budget for the list price once that ends.

Choose it if your store has a sales or account management side. Skip it if you sell only through checkout, because you would pay for pipeline features you never use.

Klaviyo calls itself a B2C CRM, and for a WooCommerce store that means a customer profile filled with shopping behavior. Its official WooCommerce plugin, with more than 100,000 active installs, syncs your historical data and then sends events as they happen: viewed product, added to cart, started checkout, placed order, ordered product, fulfilled order and refunded order.

Those events are what you build on. A shopper who starts checkout and leaves can get a reminder, a first-time buyer can get a follow-up when the order is fulfilled, and anyone who bought from a product line twice can land in a segment for a launch email. On the Email plus SMS plan, text messages can sit in the same flows.

The free plan covers up to 250 active profiles and 500 emails a month. Paid email starts at $20 a month for 251 to 500 active profiles, and Email plus SMS starts at $35. You pay by active profiles, the contacts you can email, so unsubscribed people don't count toward your bill. Even so, the price climbs with every tier, so work out what your list will cost a year from now.

Choose it if most of your repeat revenue comes from email and text. Skip it if you need a sales pipeline for people who close deals, or if a large list on a small margin would make the monthly bill hard to justify.

Omnisend describes its plugin as an email and SMS marketing plugin for WooCommerce, and its plugin page lists abandoned cart reminders among the automations you can run. Recent versions changed how data moves: Omnisend now reads contacts, orders, products and categories through the WooCommerce API instead of the plugin pushing them from your site.

Compared with Klaviyo, the selling point is price. The free plan covers 250 contacts, 500 emails and 500 web push notifications a month. Standard is $16 a month for up to 500 contacts and 6,000 emails, and Pro is $59 a month for up to 2,500 contacts with unlimited emails. Omnisend takes 30% off if you prepay your first three months, and billing is in US dollars.

Omnisend is a marketing tool first. It has no sales pipeline, and the contact profile is built for targeting campaigns rather than for logging calls or notes.

Choose it if you want abandoned cart emails running this week without a large bill. Skip it if you need a full customer file for a support or sales team.

Brevo, the company formerly called Sendinblue, puts marketing email, order emails, texts and a sales pipeline with one provider. Its free WordPress plugin, with more than 100,000 active installs, syncs customer data from WooCommerce so you can target campaigns on purchase behavior, and it can route your store's transactional emails through Brevo's SMTP service. A separate Brevo for WooCommerce plugin adds abandoned cart recovery, product recommendations and revenue tracking, and Brevo can send cart reminders by email, text or push.

The CRM side is sold as seats. Sales Essential costs $31 a seat a month and Sales Advanced $65, on top of a marketing plan, so a two-person sales team adds real cost. Marketing plans start low: Starter is $9 a month for 5,000 emails and up to 500 contacts, and Standard is $18 at the same volume with unlimited automation workflows. Prices rise with the number of emails you send each month.

Brevo works well for a store that wants marketing email, order emails and a simple pipeline under one login. The catch is that the WooCommerce features you want may be spread across two plugins, so install both and test them on a staging copy of your store.

Choose it if you want low-cost email, transactional mail and texts from one provider. Skip it if detailed flows built on browse and cart events are the heart of your marketing, where Klaviyo goes further.

Metrilo is the analytics pick. It has official plugins for WooCommerce, Shopify and Magento, and its reports answer the questions a store owner asks at the end of a month: how much revenue came from new versus returning customers, what a customer is worth over time, which products sell and which marketing channels paid off.

The plans build on each other. Essential, at $199 a month or $165 a month billed yearly, covers ecommerce analytics: a live dashboard, marketing performance, revenue breakdowns, product reports and conversion funnels. The CRM starts with Pro at $379 a month, or $315 billed yearly, which adds a customer database with individual profiles, filtering and segmentation, plus retention analysis with lifetime metrics and cohort comparisons. Email marketing arrives with Premium, from $599 a month, priced on how many new customers you get each month. Every plan includes unlimited team members, and the 14-day trial needs no card.

That pricing puts Metrilo out of reach for a new store. It suits an established shop whose owner wants to understand repeat buying before spending more on ads, and it pairs well with a separate email tool if you stay on Pro.

Choose it if cohort and lifetime value reports drive your decisions. Skip it if you are under a few hundred orders a month or mainly want automated emails.