Agile CRM
A CRM that puts sales, marketing automation and a helpdesk in one account for small businesses.
Best for small businesses that want contacts, email automation and support tickets in one low-cost account
Facts checked November 4, 2026 · First written by Mutuo Mbilla
The short answer
Agile CRM covers three jobs that usually need separate tools: a sales CRM with deals, appointment booking and calling, marketing automation with a drag-and-drop workflow designer and landing pages, and a helpdesk with tickets and service levels. That makes it a fit for a small team that wants one login for selling, emailing and answering customers. Its site lists a free plan for up to 10 users, but we could not load its pricing page to confirm current prices or limits on November 4, 2026, so check them before you sign up. Growing sales teams that want a pipeline-first CRM with frequent updates will find more in Pipedrive, HubSpot or Freshsales.
Choose it if
- You want sales, email marketing and support tickets under one login instead of three subscriptions
- You want to book meetings from a shared online calendar that sends invites and follow-ups for you
- You want calls placed through Twilio, RingCentral or Bria and logged against the contact
- You want a free CRM a small team can share before paying for anything
Skip it if
- You need prices and send limits settled before you choose; we could not confirm them on November 4, 2026, so check Agile CRM's pricing page first
- Your sales team lives on the phone and wants dialers and call coaching built in; Close is made for that
- You want a large app marketplace and an active stream of new features; HubSpot has both
- You mainly send newsletters and don't need a CRM; MailerLite costs less and is simpler
Main features
Contacts and deals
Keep contacts, companies and deals in one place and follow each deal through your sales stages.
Appointment scheduling
Share your calendar online so prospects can book a slot, and let Agile CRM send the invites, reminders and follow-ups.
Telephony
Place calls through a Twilio, RingCentral, VoIP or Bria account from inside the CRM, so calls sit on the contact's record.
Marketing automation
Build email campaigns and follow-up sequences with a drag-and-drop workflow designer that reacts to what each contact does.
Web engagement and landing pages
Track what known contacts do on your site, show them targeted pop-ups and build landing pages for campaigns.
Lead scoring
Give contacts points for their actions so your team calls the most interested leads first.
Helpdesk
Turn customer emails into tickets, sort them into groups for different teams and set service level agreements for response times.
Gamification
Run leaderboards and challenges for your sales reps based on the activity they log in the CRM.
Reviews
Write a reviewNo reviews yet. If you use Agile CRM, yours would be the first.
Alternatives to Agile CRM
| Product | Choose it instead if | Starts at |
|---|---|---|
| HubSpot | You want a free CRM with marketing email and forms from a vendor with a large app marketplace | Free |
| Freshsales | You want a sales CRM with phone and chat included and published prices from $9 a user a month billed yearly | $9 a user a month, bille... |
| Pipedrive | You want the best for small and midsize sales teams that want a clear deal pipeline their reps will keep up to date | |
| Salesforce | You want the best for companies whose sales teams already run on Salesforce CRM | Free (Free Suite, 2 user... |
| Zoho CRM | You want a sales CRM you can customize, with a free edition for up to 3 users | Free for up to 3 users |
| Salesflare | You want the best for small B2B teams that sell by email and LinkedIn and hate typing data into a CRM | $29 a user a month, bill... |
Questions people ask
Does Agile CRM have a free plan?
Agile CRM's site lists a free plan for up to 10 users with no credit card needed. We could not load the pricing page on November 4, 2026 to confirm its current limits, so check the contact and email allowances there before you rely on it.
What does Agile CRM include besides sales?
It also includes marketing automation, with email campaigns built in a drag-and-drop designer, landing pages, web engagement and social tools, plus a helpdesk with tickets, groups and service level agreements. That puts sales, marketing and support for a small team in one account.
Can I make calls from Agile CRM?
Yes, through a telephony integration. Agile CRM connects to Twilio, RingCentral, VoIP and Bria accounts, so you place calls from the CRM and they are logged against the contact. Minutes are billed by your phone provider.
Is Agile CRM a good alternative to HubSpot?
It can be for a small team on a tight budget that wants sales, marketing and helpdesk tools together. HubSpot has a larger app marketplace and more frequent updates, and its free tools cover 2 users and 1,000 contacts; compare the limits on both pricing pages before you move your data.
Sources we checked 6
- agilecrm.com/pricing for returned HTTP 403; free plan for 10 users seen only in a search-engine copy of this page checked November 4, 2026
- agilecrm.com/features for returned HTTP 403; feature list (appointment scheduling, telephony, gamification, marketing automation, web engagement, landing pages, social suite, helpdesk) seen only in search-engine copies of agilecrm.com pages checked November 4, 2026
- agilecrm.com/sales for search-engine copy only: shared calendar booking, telephony with Twilio, RingCentral, VoIP and Bria checked November 4, 2026
- hubspot.com/pricing/crm for HubSpot free tools: 2 users and 1,000 contacts checked November 4, 2026
- zoho.com/crm/free-crm.html for Zoho CRM free edition for up to 3 users checked November 4, 2026
- freshworks.com/crm/pricing for Freshsales Growth from $9 a user a month billed yearly, phone and chat included checked November 4, 2026